TERMS AND CONDITIONS

General Terms and Conditions of “TEHNOVIT” OOD

Last updated: 21.01.2025

These General Terms and Conditions (hereinafter referred to as the “Terms”) govern the relationship between “TEHNOVIT” OOD (hereinafter referred to as the “Supplier,” “Merchant,” “we,” “us,” or “our”) and any individual (hereinafter referred to as the “User,” “Client,” “you,” or “your”) who visits and/or uses our website (hereinafter referred to as the “Website”).

By accepting these Terms, the User declares that they are aware of and agree to comply with the rules outlined below, which are in accordance with the applicable legislation of the Republic of Bulgaria and the relevant European Union regulations and directives, including the Commercial Act, the Obligations and Contracts Act, the Electronic Commerce Act, the Consumer Protection Act, the Digital Content and Digital Services and Sale of Goods Act, the Electronic Document and Electronic Certification Services Act, and Directive 2011/83/EU.

1. DEFINITIONS

1.1. “Consumer”

An individual acquiring goods and services that are not intended for commercial or professional activities, and any individual who, as a party to a contract, acts outside the scope of their trade or professional activity while accessing and/or using the Website, whether registered or not.

1.2. “User”

Any individual or legal entity, including other merchants, who view content and/or places an order for goods/services offered by “TEHNOVIT” OOD The term “User” also includes “Consumers” as defined in 1.1 and is further referred to as “Client.”

1.3. “Merchant”

Any individual or legal entity that sells or offers goods, provides services, or enters a contract with a consumer as part of its trade or professional activity, whether in the public or private sector, including any person acting on its behalf. For the purposes of these Terms, the Merchant is “TEHNOVIT” OOD, also referred to as the “Supplier.”

1.4. “Services”

All informational, functional, and other resources provided by the Supplier to Users through the Website, including but not limited to access to text, graphics, audio, or video content, online forms, inquiries, and more.

1.5. “Goods”

Movable items offered for sale on the Website of “TEHNOVIT” OOD

1.6. “Website” or “Site”

A designated space on the global Internet, accessible via a unique address (URL) using HTTP or HTTPS protocols, containing various materials and resources such as files, programs, text, images, hyperlinks, and others.

1.7. “Intellectual Property”

All informational resources published on the Website, including but not limited to: design, texts, photos, logos, trademarks, audio and video materials, as well as the Website’s program code, which are protected under the Copyright and Related Rights Act (CRRA), the Trademarks and Geographical Indications Act (TGIA), and international regulations related to intellectual property rights.

1.8. “Distance Contract”

Any contract concluded between “TEHNOVIT” OOD and a User as part of an organized system for remote sales of goods or services, without the simultaneous physical presence of the Merchant and the User, exclusively using one or more remote communication methods, including at the moment of contract conclusion.

1.9. “Force Majeure”

An unforeseen or unavoidable extraordinary event that occurs after the contract has been concluded.

1.10. “Cookies”

Text files containing small amounts of information that are downloaded to your computer or mobile device when visiting a website, allowing the website to recognize your device.

2. SCOPE OF THE TERMS

2.1. These Terms apply to any access and/or use of the Website by Users and Clients.

2.2. The use of the Website of “TEHNOVIT” OOD is voluntary and at the discretion of the User.

2.3. The Supplier reserves the right to modify or update these Terms at any time to reflect changes in services, legislation, technologies, business models, or other factors. Any changes take effect upon their publication on the Website.

3. SERVICES AND GOODS PROVIDED THROUGH THE WEBSITE

3.1. The Website provides information about the activities of “TEHNOVIT” OOD, its product portfolio, and the services it offers.

3.2. The Supplier may provide online contact forms, quote requests, newsletter subscriptions, and other functionalities.

3.3. The Website is developed on an Open-Source platform, meaning some functionalities, including cookies or plugins, may be automatically generated by the platform or third parties. The Supplier and the Website developer are not responsible for such automatically generated third-party cookies.

4. CONTRACT CONCLUSION, PRICES, DELIVERY TERMS AND METHODS

4.1. Visitors can browse the Website for free and purchase goods or services without registering.

4.2. Placing an order with “TEHNOVIT” OOD requires payment of the specified sales price. Users can review their shopping cart, adjust quantities, and confirm their order before finalizing the purchase.

4.3. Upon finalizing an order, the Merchant will send an order confirmation via email or another agreed method.

4.4. The Merchant reserves the right to refuse an order in cases such as:

• Lack of stock availability;
• Technical issues or other objective circumstances prevent fulfillment of the order.

4.5. The contract for the sale of goods and services between the Merchant and the User is considered concluded when the User receives the order confirmation.

4.6. Users must provide accurate, complete, and up-to-date information when placing an order. In case of any changes, they must notify the Merchant promptly.

4.7. Prices listed on the Website are in Bulgarian Lev (BGN) and include VAT and any applicable taxes, unless stated otherwise. Prices are EXW (Ex Works) from the Merchant’s warehouse, and Users are required to pay the price stated at the time of the order.

4.8. The Merchant reserves the right to modify product prices at any time without prior notice. Price changes do not affect already confirmed orders.

4.9. If the User requests an invoice and provides the necessary details, “TEHNOVIT” OOD will send it via email before dispatching the goods.

4.10. Delivery terms (timelines and dates) are agreed upon in writing and specified in an issued invoice, unless otherwise stated. The delivery timeline depends on the order specifics.

4.11. The available delivery methods are:

• Courier delivery via a contracted service provider or another courier company.
• In-person pickup from the Merchant’s address: Sofia, Bulgaria, Blvd. Bulgaria 111, Embassy Suites, Building A, Floor 2, Office 3.

5. TRANSFER OF RISK

5.1. Unless otherwise agreed, the risk of accidental loss or damage transfers to the User as soon as the goods are handed over to the transport provider. This applies even if delivery is made in parts or additional services such as transportation or installation are provided.

5.2. If the shipment is delayed due to reasons attributable to the User or if they are unable to accept delivery, the risk transfers upon notification of readiness for dispatch.

6. CLAIMS AND CONTRACT CANCELLATION

6.1. If a purchased item or service does not conform to the contract, the User has the right to submit a claim within 14 days from the date of discovering the issue. The User may request that the Merchant brings the item or service into compliance with the contract by choosing between repair or replacement unless the chosen option is disproportionately expensive compared to the other. The claim must be submitted to the Merchant in writing or orally, specifying the subject of the claim, the preferred method of resolution, the requested refund amount (if applicable), and contact details.

6.2. When submitting a claim, the User must provide supporting documents, including:

• A receipt or invoice;
• Protocols, acts, or other documents proving the non-conformity of the goods or service;
• Any other documents substantiating the claim.

6.3. The Merchant will bring the goods into compliance with the contract within one month from the date of the claim submission if the claim is deemed justified. The User must cover shipping costs for returning the goods unless they are able to deliver them in person.

6.4. If the Merchant accepts the claim as valid, they will reimburse the User for the return shipping costs in an agreed manner.

6.5. Every User – who qualifies as a consumer under the Consumer Protection Act – has the right to withdraw from a distance contract within 14 calendar days from the date of receiving the goods. This withdrawal can be made without any penalty, without providing a reason, and without incurring any costs except for the return shipping fee.

6.6. To exercise the right of withdrawal, the User must notify “TEHNOVIT” OOD within the 14-day period using one of the following methods:

• Submitting the standard withdrawal form at the company’s office: Sofia, Bulgaria, Blvd. Bulgaria 111, Embassy Suites, Building A, Floor 2, Office 3.
• Sending the completed withdrawal form via email to: tehnovit.cs.sc@tehnovit.com.

6.7. Users exercising their right of withdrawal must return the goods in their original, unopened packaging, unused, and undamaged, in accordance with Article 55 of the Consumer Protection Act.

6.8. If these conditions are not met, “TEHNOVIT” OOD reserves the right to refuse to accept the returned goods and to withhold a full refund.

7. INTELLECTUAL PROPERTY

7.1. All content on the Website, including but not limited to texts, images, videos, logos, graphics, trademarks, and software code, is the property of “TEHNOVIT” OOD or third parties who have granted usage rights.

7.2. Any reproduction, distribution, modification, public display, or use of content for commercial purposes without the express written consent of the Merchant or the respective rights holder is strictly prohibited.

8. LIMITATION OF LIABILITY

8.1. The Supplier makes every effort to maintain accurate and up-to-date information on the Website but does not guarantee the absolute completeness or correctness of the content.

8.2. The Supplier is not liable for direct, indirect, incidental, consequential, or other damages arising from access, use, or inability to use the Website and its provided information.

8.3. The Supplier is not responsible for the content or accuracy of information on external websites linked to the Website.

8.4. The Merchant/Supplier is exempt from liability for non-fulfillment of contractual obligations due to force majeure events. Force majeure refers to unforeseen and unavoidable extraordinary circumstances occurring after contract conclusion.

8.5. If a force majeure event occurs, the Merchant must immediately notify the User of any objective obstacles preventing the delivery of goods or services.

8.6. The Merchant must also inform the User when the force majeure event has ended.

8.7. If a force majeure event affects delivery deadlines, those deadlines will be extended by the duration of the event.

8.8. If the force majeure event persists for an extended period, both parties have the right to terminate the contract.

9. MODIFICATIONS TO THE TERMS

9.1. The Supplier reserves the right to update or modify these Terms in response to changes in legislation, services, or business operations.

9.2. Any amendments will be published on the Website, with the last updated date clearly indicated.

9.3. By continuing to use the Website after the amendments take effect, you agree to the updated Terms.

10. CONTACT INFORMATION. SUPPLIER / MERCHANT DETAILS. SUPERVISORY AUTHORITY IN THE REPUBLIC OF BULGARIA

10.1. If you have any questions regarding these Terms, you can contact us:

📍 Supplier Name: “TEHNOVIT” OOD

📍 Address: Sofia, Bulgaria, Blvd. Bulgaria 111, Embassy Suites, Building A, Floor 2, Office 3

📧 Email: tehnovit.cs.sc@tehnovit.com

📞 Phone: +359 879 601 514

10.2. Supervisory Authority in the Republic of Bulgaria:

Consumer Protection Commission (CPC)

📍 Address: Sofia, Bulgaria, 1000, 1 Vrabcha Street

🌐 Website: www.kzp.bg

11. ADDITIONAL INFORMATION

11.1. These Terms apply regardless of whether the User acts as an individual or a legal entity.

11.2. These Terms are governed and interpreted in accordance with the laws of the Republic of Bulgaria and the applicable European Union regulations.

11.3. All images used on the Website are the property of their respective brands, including HENKEL, PPG, LOCTITE®, BONDERITE®, SELEMIX®, and DELFLEET ONE®, and may not be used, copied, or distributed without explicit permission from the rights holders.

11.4. The brand and logo of “TEHNOVIT” OOD, as well as all Website texts, are subject to copyright and may not be copied, reproduced, or used without explicit written consent from “TEHNOVIT” OOD.

11.5. By using the Website, the User declares that they will comply with all rules and requirements set forth in these Terms and will not use the content in any manner that contradicts applicable laws and regulations.

These Terms and Conditions are adopted and come into force from the date of their publication on the Website.

Prepared for:

📍 “TEHNOVIT” OOD